Warranty & Refunds
12-Month Warranty
All refurbished products sold by QUEEN USA TECHNOLOGY INC come with a 12-month warranty from the date of delivery. This warranty covers:
- Manufacturing defects
- Hardware malfunctions
- Battery issues (if battery health drops below 80% within warranty period)
- Screen and display defects
What Is Not Covered
- Physical damage (drops, cracks, water damage)
- Software issues or third-party modifications
- Normal wear and tear
- Damage caused by misuse or negligence
30-Day Money Back Guarantee
If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund. The product must be:
- In its original condition
- Returned with all included accessories
- Free from any new damage
How to Request a Refund
- Contact our support team at queenusamart@gmail.com
- Provide your order number and reason for return
- We will provide a return shipping label
- Refund will be processed within 5-7 business days after we receive the item