Returns & Claims
Return Policy
We want you to be completely happy with your purchase. If for any reason you are not satisfied, you can return your product within 30 days of delivery.
Eligibility
- Item must be returned within 30 days of delivery
- Product must be in its original condition
- All accessories and packaging must be included
- Product must not have any new damage
How to Return
- Email us at queenusamart@gmail.com with your order number
- Describe the reason for your return
- We will email you a prepaid return shipping label
- Pack the item securely and drop it off at the nearest carrier location
Warranty Claims
If your product develops a fault within the 12-month warranty period:
- Contact us with your order number and a description of the issue
- We may ask for photos or videos to assess the problem
- If covered under warranty, we will arrange a replacement or refund
- Warranty replacements are shipped free of charge
Refund Timeline
- Refunds are processed within 5-7 business days after we receive the returned item
- The refund will be issued to your original payment method
- You will receive an email confirmation once the refund is processed