Warranty & Returns FAQ

Q1: What is your 30-day return policy?
A1: You can return your device within 30 days of delivery if you're not satisfied. Items must be in their original condition, with no account locks or damage. Contact our support team to request a prepaid return label.

Q2: What is your refund policy?
A2: Once we receive and inspect the returned item, a full refund will be issued to your original payment method, typically within 5-7 business days.

Q3: What is covered under the 12-month warranty?
A3: Our warranty covers manufacturer defects and technical failures. It does not cover accidental damage, water damage, or issues caused by misuse.

Q4: If I accidentally damage my device, is the warranty void?
A4: Yes. Physical damage, such as cracks, drops, or liquid exposure, voids the standard warranty. However, if you purchased TopsoftsCare, accidental damage may be covered.

Q5: What should I do if I receive the wrong device model?
A5: Please contact our support team immediately. We will arrange for a free return and send the correct model as soon as possible.

Q6: What happens if my device is locked with a password or account?
A6: All devices should arrive unlocked. If yours is locked, please contact us so we can guide you through the next steps or arrange a return.

Q7: What if my order is out of stock after I place it?
A7: If an item becomes unavailable, we'll notify you promptly and offer either a full refund or alternative options.

Q8: What does TopsoftsCare cover?
A8: TopsoftsCare extends protection for accidental damage like drops, spills, and cracks. It does not cover lost or stolen devices, cosmetic wear, or intentional damage.

Q9: How do I submit a claim under TopsoftsCare?
A9: Contact us within 30 days of the incident, and we'll provide instructions. Once approved, you’ll pay a $50 service fee, and repairs or replacements will follow.