Help Center
Welcome to the QUEEN USA Help Center. Find answers to frequently asked questions below.
Orders & Shipping
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business day delivery.
How do I track my order?
Once your order ships, you will receive a tracking email. You can also check your order status in your account dashboard.
Do you ship internationally?
Currently, we only ship within the United States.
Products & Quality
What does "refurbished" mean?
Our refurbished products have been professionally inspected, tested, cleaned, and restored to full working condition by certified technicians.
What condition will my product be in?
All products are in excellent condition with minimal cosmetic wear. Each product listing includes a detailed condition description.
Do refurbished products come with a warranty?
Yes! All products include a 12-month warranty covering hardware defects and malfunctions.
Returns & Refunds
What is your return policy?
We offer a 30-day money back guarantee. If you are not satisfied, return the product in its original condition for a full refund.
How do I start a return?
Email us at queenusamart@gmail.com with your order number and reason for return. We will provide a return shipping label.
Contact Us
Can not find what you are looking for? Email us at queenusamart@gmail.com and we will get back to you within 24 hours.